eandafaq

Frequently Asked Questions

If you cant find the answer to what your after feel free to send us an email at helo@encoreandadore.com.au
1If I am choosing the rental option, how do I choose which timeframe to go with (12 or 24 days)?
Obviously the more time you allow for selling potential, the better the outcome for you. But it’s essentially up to you and you can always start with the 12 day option and then opt to extend (at an additional fee).
2How do I get my curated pieces ready for selling at E&A?
Make sure all garments are clean, pre-washed and in a sellable condition. Please bring either folded in a bag (we can steam clean these for you before being put on the shop floor) or in a garment bag on hangers (but you won’t need to leave the hangers as we supply our own).
3How will I know if my pieces are selling?
We will keep you posted via text or email every time one of your pieces sells instore - that way you can keep track of your progress throughout your selling period.
4How am I paid for my pieces that sell at E&A?
At the end of your selling timeframe, we will email you an itemised list of the pieces sold and total amount earned (less commission) and the funds will then be transferred into your nominated bank account within 7 days. All unsold pieces must then be collected from the store.
5 What if my pieces are not selling and am approaching the end of my designated selling timeframe?
You can always opt to extend your timeframe at an additional fee, just email us to discuss this.
6What if my pieces are selling better than I expected?
You can always replenish with more pieces if you wish, as long as you don’t exceed the maximum requirement for your selling agreement period (max 5 pieces for consignment and 20 pieces for rental).